Contact Us
Contact Info
Address
The Knysna Waterfront Harbour
The Pirate Ship Kiosk
20 Waterfront Drive
Email Us
Call Us
+27 (44) 518 0103
(Office Hours 09h00 – 16H30)
+27 (0) 82 574 6541
(After Hours)
General
1. All lagoon cruises require a minimum of 4 adult passengers to enable a departure
2. Guest are required to arrive 30 minutes before departure to check in and collect boarding passes. Knysna Waterfront Lagoon Cruises reserves the right to depart all vessels as per the scheduled times.
3. Knysna Waterfront Lagoon Cruises reserve the right to cancel any cruise to unforeseen circumstances, including but not limited to bad weather conditions.
4. Cruises will commence with a safety briefing as required by the South-African Maritime Law. No Person are permitted to jump overboard and/or swim while the yacht is not on anchor.
5. The Appointed Skipper from Knysna Waterfront Lagoon Cruises to not admit or serve any passenger who appear to be under the influence of alcohol or any banned substances.
6. No Alcohol allowed to children under the age of 18 years
Date and Departure Times will be listed on the ticket.
1. Full payment is required upon arrival at the Sales Kiosk situated at the Knysna Waterfront before boarding the yacht – credit card facilities available.
2. No Refunds will be paid for no-shows, late arrivals or guest cancellations 12 hours before departure.
3. Refund (Less Merchant Commission of 3% if paid with card) will be refunded if Knysna Waterfront Lagoon Cruises cancel the trip due to weather or any other unforeseen reasons.
4. In the event of unfavourable weather conditions, the company will only make the final decision on the departure no later than one hour prior to the scheduled time. All guest will be notified telephonically should a cruise be cancelled. We can either re-schedule or a refund (less merchant cost) will be made to the guest if we cancel.
5. All refunds will only be processed on the same method of payment at the time of the booking. E.g. credit card or via EFT. Debit Cards cannot be refunded, and the amount will be EFT to the guest less merchant costs.
The Below disclaimer appears on the yacht. All guest agrees to the indemnity clause upon receipt of the tickets or boarding passes before boarding our vessels.
By accepting & boarding the vessel, being conveyed thereupon and utilising the amenities/yacht/boat/jetty/sales kiosk/premises therein I acknowledge and agree that I and those of my (and other) minor children and other dependants, in my group including friends, family (all of whom I warrant that I am lawfully authorised to represent for the purpose hereof) do so sat our own risk and of our own volition and in the knowledge of the inherent risks entailed in doing so. (together with those of my (or other in my group) minor children, and dependants, family and friends who accompany me) hereby indemnify and hold harmless and waiver any claim that I, my dependants, executors, contractors and agents arising out of any damage to my/our property or any injury or death to our persons caused by the negligent act and/or omission on the part of the Knysna Waterfront Lagoon Cruises (Pty) Ltd, its directors, owner, employees, contractors or agents)
1. All children are classified as a passenger therefore children over 12 will be charged the full adult rate.
2. Children 2 to 12 will be charged a child rate. Children 2 and under will be complimentary
3. No unaccompanied minors are allowed on any vessels